May. 17, 2026 · 6 min read
The Vantasner Danger Meridian names the threshold past which danger to your mission increases exponentially. Recognizing it before you cross it is the skill that separates deliberate risk from drift.
May. 11, 2026 · 5 min read
LRU evicts the segments live viewers need when they rewind. Netflix’s patent US 12,621,504 B2 fixes this with segment age and distributed ownership, without bloating every edge server.
May. 7, 2026 · 6 min read
Primacy bias, recency bias, sycophancy, and anchoring are predictable distortions in how LLMs weight information. Understanding them changes how you prompt, evaluate, and trust model outputs.
May. 2, 2026 · 5 min read
Why efficiency improvements in technology often increase total consumption rather than reduce it, and how leaders can anticipate and manage the inevitable rebound.
Apr. 30, 2026 · 6 min read
How John Boyd’s OODA Loop (Observe, Orient, Decide, Act) applies to technology leadership, and practical strategies for eliminating the bottlenecks that slow your competitive cycles.
Jan. 8, 2023 · 29 min read
Southwest Airlines has grown while desperately trying to be scrappy, creative and humorous. The challenge is that scrappy doesn’t scale well.
Sep. 24, 2020 · 5 min read
Learn how you can move faster and focus on the things that matter by using incident analysis as your secret weapon. Operating at speed and at scale tests the capabilities of even the most experienced engineering teams. In this software world, it is inevitable that things will break. When they do, what do you do? Pick up the pieces and carry on? What if that’s not enough? Learning from incidents has taught us that broken things can lead to powerful opportunities, but only when we’re looking at them through the right lens.
Aug. 17, 2020 · 17 min read
Think about your team for a moment. How well is it functioning? Are you currently on a high-performing team, having found your groove and flow state as a group? Are you on a team that isn’t quite in that magical state of being yet, but it feels like you’re on your way? Are you feeling some friction—frustration, confusion—with your team? Or have you just joined a new team, so none of these apply yet?
Jul. 14, 2020 · 2 min read
Jun. 25, 2020 · 6 min read
Chaos Engineering builds confidence in distributed systems by deliberately introducing failures before they occur on their own. The discipline shifts teams from reactive incident response to proactive resilience building.
May. 14, 2020 · 12 min read
Team Topologies provides four fundamental team types – stream-aligned, platform, enabling, and complicated-subsystem – and three core team interaction modes – collaboration, X-as-a-Service, and facilitating. Together with awareness of Conway’s law, team cognitive load, and how to become a sensing organization, Team Topologies results in an effective and humanistic approach to building and running software systems.
Nov. 8, 2019 · 3 min read
We grumble that there just aren’t enough hours in the day and that someone else sure seems to have a lot of free time. But we regular mortals only have twenty-four hours in a day. The problem is that we don’t protect our hours from being stolen. We allow thieves to steal time from us, day after day after day. Who are these thieves of time?
Oct. 30, 2019 · 8 min read
Your system passed every test. Redundancy was in place. Then something unexpected happened anyway. Resilience Engineering is the framework for building systems that hold up when the unexpected is inevitable.
Sep. 27, 2019 · 4 min read
So how do we do remote work right? It takes much more than the half-hearted “you’re allowed to work from home” policy you see at companies nowadays. Remote-first means working remote is the default. It means making sure your remote employees are as much a part of the team as those in the office.
Aug. 5, 2019 · 6 min read
Concentrating decisions at the top discards the intelligence of people closest to the work. Marquet’s leader-leader model distributes authority to where information lives, producing organizations that outlast their leaders.
Jan. 21, 2019 · 1 min read
How do you avoid killing something too early, or celebrating too early. And last, how do you know when to kill a dud?
Sep. 26, 2016 · 10 min read
A just culture balances the need for an open and honest reporting environment with the end of a quality learning environment and culture. While the organization has a duty and responsibility to employees (and ultimately to patients), all employees are held responsible for the quality of their choices. Just culture requires a change in focus from errors and outcomes to system design and management of the behavioral choices of all employees.
Sep. 26, 2016 · 1 min read
Jan. 1, 1970 · 0 min read