Complex failures don’t have a single root cause. Complex failures have many causes that are distributed across time, systems, and organizational boundaries, and fixing just one leaves the rest in place.

Learn how you can move faster and focus on the things that matter by using incident analysis as your secret weapon. Operating at speed and at scale tests the capabilities of even the most experienced engineering teams. In this software world, it is inevitable that things will break. When they do, what do you do? Pick up the pieces and carry on? What if that’s not enough? Learning from incidents has taught us that broken things can lead to powerful opportunities, but only when we’re looking at them through the right lens.

Chaos Engineering builds confidence in distributed systems by deliberately introducing failures before they occur on their own. The discipline shifts teams from reactive incident response to proactive resilience building.

A just culture balances the need for an open and honest reporting environment with the end of a quality learning environment and culture. While the organization has a duty and responsibility to employees (and ultimately to patients), all employees are held responsible for the quality of their choices. Just culture requires a change in focus from errors and outcomes to system design and management of the behavioral choices of all employees.