The Dip

Jan. 21, 2019 · 0 min read
How do you avoid killing something too early, or celebrating too early. And last, how do you know when to kill a dud?

Just Culture

Sep. 26, 2016 · 9 min read
A just culture balances the need for an open and honest reporting environment with the end of a quality learning environment and culture. While the organization has a duty and responsibility to employees (and ultimately to patients), all employees are held responsible for the quality of their choices. Just culture requires a change in focus from errors and outcomes to system design and management of the behavioral choices of all employees.