Your system passed every test. Redundancy was in place. Then something unexpected happened anyway. Resilience Engineering is the framework for building systems that hold up when the unexpected is inevitable.

So how do we do remote work right? It takes much more than the half-hearted “you’re allowed to work from home” policy you see at companies nowadays. Remote-first means working remote is the default. It means making sure your remote employees are as much a part of the team as those in the office.

Concentrating decisions at the top discards the intelligence of people closest to the work. Marquet’s leader-leader model distributes authority to where information lives, producing organizations that outlast their leaders.

How do you avoid killing something too early, or celebrating too early. And last, how do you know when to kill a dud?

A just culture balances the need for an open and honest reporting environment with the end of a quality learning environment and culture. While the organization has a duty and responsibility to employees (and ultimately to patients), all employees are held responsible for the quality of their choices. Just culture requires a change in focus from errors and outcomes to system design and management of the behavioral choices of all employees.